Announcement
Please read this bit to find out how it works...
My dolls are made to order especially for you. Please pay attention to the processing time for each dolly and contact me with any questions, as there is sometimes flexibility.
All my dolls are lovingly handmade by me in the UK and are UKCA and CE marked.
Your doll will be beautifully gift wrapped and travel with Royal Mail to their new homes. Internationally I only post tracked and signed to ensure we know where they are on their long journey.
Featured items
Items
All Items
Reviews
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Renée on Mar 11, 2024
5 out of 5 starsAbsolutely love the items from this seller/store. Each item is made with love and so beautiful. Thank you!
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Holly on Mar 1, 2024
5 out of 5 starsCutest little thing EVER, for my new grandson Rowan’s Christmas stocking decoration!!
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Ashleigh on Feb 28, 2024
5 out of 5 starsGorgeous. My daughter is baby obsessed and she’s in love with them.
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Danielle Mardle on Feb 22, 2024
5 out of 5 starsAbsolutely in awe of these Dolls! Super special and the quality is fabulous. This is now the second Dolly I have purchased for my daughter. The first was a sleeping, swaddled Dolly for her first birthday and now she has a Dolly with her eyes open and arms and legs, to match her growth at approaching two. I could not recommend this business enough! Perfection!!!
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Sandy.G on Feb 17, 2024
5 out of 5 starsLovely little gift about the size of your palm. Good quality and well made.
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Samantha on Feb 10, 2024
5 out of 5 starsThis is amazing - fallen in love with her - don't want to give it away now :)
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About PollyHadADolly
Sparking children’s imaginations and encouraging creativity
Shop members
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Lydia Stonely
Owner, Designer, Maker
Hello, my name is Lydia and I am the designer and dollmaker behind Polly had a Dolly. I have always loved designing and making things all my life. I love dolls and the power they have to transform play and spark imaginations!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Returns and exchange details
I want you to fall in love with your lovely dolly but if, for any reason, you don’t you can return it to me. Please let me know within 14 days from the day after it has been delivered to you. I can send you a model cancellation form to use to inform me of your wish to cancel, but just a simple email will be enough.
If the dolly is returned in its original condition, I will exchange or refund the purchase price plus the original delivery costs. I will refund you, by the same means as you paid, within 14 days of receiving it back.
You must send the dolly back to me within 14 days from when you have told me that you wish to cancel. You will have to pay the return postage costs and ensure that the dolly packaged properly.
Payment
Before work commences full payment is needed. This can be by Paypal, card or bank transfer.
Once I have received your payment, I will let you know.
Shipping
On each listing is the lead time for each doll. Larger dolls take longer to make and so have a longer time. I may be able to be flexible on this so please do contact me if you want something quicker. I also have ready-made dolls available.
I use Royal Mail for delivery; and will send by 2nd class in the UK to keep postage costs low for you. However you will have the option to upgrade to tracked and signed for, first or second class. Delivery costs are added when you place your order. Internationally I only ship tracked so we can follow their journey to their new home.
Dolly hospital
Of course I do respect your normal consumer rights, so if there is something wrong with the doll please let me know. All dollies come with a free 'dolly hospital' pass and I will repair them for the lifetime of the doll, but only if the dolly has only been used for normal play. Please contact me by e-mail and we will decide how we can best treat your dolly.
Seller details
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